Shop plants selected and handled by a registered Alabama nursery dealer.
Review light, watering, difficulty, mature size, and pet-safety information before purchasing.
Report a shopping or website issue directly through the support bubble whenever you need help.
Choose USPS Priority Mail or Ground Advantage during checkout and pay the displayed shipping charge with your order.
Eligible nearby customers can choose free pickup instead of paying to ship a plant across town.
We ship within the United States, excluding California, Oregon, and Hawaii. International delivery is unavailable.
Read experiences shared by Thunder's Garden customers.
Orders begin reserving live inventory and entering fulfillment processing immediately after checkout. For that reason, Thunder's Garden does not accept voluntary order cancellations or change-of-mind returns after an order is placed.
This policy does not remove rights that cannot legally be waived. If Thunder's Garden cannot ship within the promised time, the customer will be notified and given any cancellation and refund options required by applicable law. Orders that cannot be fulfilled will be refunded to the original payment method.
To request help for a plant that arrived damaged or in materially unacceptable condition, contact Thunder's Garden through the website support bubble within five hours of the carrier's recorded delivery time or pickup handoff.
Email clear photos and/or video taken while opening or immediately after opening the package to [email protected]. Include the order number in the subject line and message. Evidence should show the shipping box and label, internal packaging, the unpacking process or as-opened condition, the entire plant, and close-ups of the reported damage. Customers may also start the claim through the website support bubble, but the order number and visual evidence must be sent to that email address.
Keep the plant and all packaging until the claim is resolved. Claims submitted outside the five-hour window, without reasonably clear evidence, or involving ordinary live-plant variation may be denied. Minor soil movement, a small number of bent or shed leaves, cosmetic imperfections, and normal shipping stress do not automatically qualify as damage.
Every approved partial or full refund requires the plant to be returned before the refund is issued, unless applicable law requires another resolution. Do not mail, ship, or bring back a plant until Thunder's Garden provides return authorization and instructions.
Shipped plants must be returned using the method and address provided in the claim instructions. Plants from pickup orders must also be returned, at the designated pickup location and arranged time. Keep and return the plant, pot, and included packaging materials in substantially the same condition documented in the claim, except for the reported damage.
After the returned plant is received and inspected, an approved refund will be processed to the original payment method. The claim approval will state whether Thunder's Garden provides a return label or whether the customer is responsible for return transportation.
Each timely claim is reviewed individually. When a claim qualifies, Thunder's Garden may provide an appropriate replacement, partial refund, or full refund based on the documented condition and availability. Shipping charges are refunded when required by law or when Thunder's Garden determines they should be included in the resolution.
Thunder's Garden ships within the United States, excluding California, Oregon, and Hawaii. International shipping is unavailable. Orders entered with an unsupported destination cannot proceed through checkout.
USPS service and shipping charges are shown at checkout. Plants may be divided among multiple packages when weight, quantity, or a product's ship-alone requirement makes that necessary. The customer pays the displayed shipping total.
Customers should monitor tracking and retrieve live plants promptly. Carrier delays and weather can affect living plants. If an advertised shipping date cannot be met, Thunder's Garden will provide the notice and options required by applicable law.
Free local pickup is available only when offered at checkout. Pickup instructions and timing will be provided with the order. An order is considered received at the recorded pickup handoff time.
Thunder's Garden collects information needed to operate the store, including account and contact details, shipping and pickup information, order history, saved plants, customer messages, reviews and submitted review photos, coupon usage, and opening-notification consent.
This information is used to provide accounts, fulfill orders, calculate shipping, process payments, send transactional emails, provide support, prevent fraud, maintain records, and improve the storefront. Basic usage events such as page views, advertisement clicks, product views, saved plants, and cart openings may be recorded without storing the visitor's IP address in the store analytics table.
Service providers process limited information for store operations, including Stripe for payments, Shippo and USPS-related services for shipping, Resend for email delivery, Railway for hosting, and Cloudflare for domain and network services. Their handling of information is governed by their own policies.
Payment-card numbers are entered through Stripe and are not stored by Thunder's Garden. The site uses browser storage to maintain carts, account sessions, saved preferences, and the admin session where applicable.
Records are kept only as long as reasonably necessary for store operations, legal obligations, dispute handling, security, and accounting. Customers may request reasonable access, correction, or deletion of account information through the support bubble, subject to records Thunder's Garden must retain.
Opening notifications are sent only to people who affirmatively request them. To withdraw that request, contact Thunder's Garden through the support bubble.
By using this website or placing an order, the customer agrees to these policies. Product availability, pricing, descriptions, and promotions may be corrected when an error is discovered before fulfillment. Applicable taxes are calculated during checkout.
Plants are living products. Natural differences in color, shape, size, leaf count, and growth pattern are expected, and a delivered plant may not be identical to a representative photograph. Care information is general guidance rather than a guarantee of future growth.
Customers must provide accurate account, payment, and delivery information and may not misuse the website, interfere with its operation, attempt unauthorized access, or use another person's account.
Coupon eligibility, minimum purchases, dates, and usage limits are enforced according to each promotion. Third-party promotions, including marketplace referral offers, are controlled by the third party and may have separate eligibility requirements and terms.
To the extent permitted by law, Thunder's Garden is not responsible for indirect or consequential losses arising from website use or plant care after receipt. Nothing in these terms excludes obligations or customer rights that cannot legally be limited.
These terms are governed by applicable United States and Alabama law, without overriding consumer protections that apply to the customer's transaction.
For shopping help, website problems, account recovery, order questions, or a live-plant condition claim, open Leafy's support bubble and choose Report a Shopping or Website Issue. Signed-in customers can message Thunder's Garden directly without using email.
For a plant-condition claim, submit the message within five hours of delivery or pickup and retain all photos, video, the plant, and packaging while the request is reviewed.
Thunder’s Garden ships only within the United States.
Live plants cannot be shipped to California, Oregon, or Hawaii. International shipping is not available. Restricted addresses are blocked during checkout.
Eligible nearby customers may choose local pickup when it is available.
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